Terms & conditions

While Almosafer strives to provide accurate and up to date information on its website,. Almosafer wishes to highlight that occasional inaccuracies may occur due to unavoidable circumstances Therefore neither the website nor any of its affiliated sister companies can be held responsible for any errors found in the information presented on the Almosafer website.

The website serves as a platform for providing information about the products and services offered by Almosafer and/or any third party. This information and all other material on the website is provided in good faith. By accessing and using the website you a acknowledge that the website reserves right to, change or amend the Terms and Conditions and Customer Care Policy and/or other information provided on the website at any time without prior notice. Such Changes to the terms and conditions will become effectively posted on the website, and will not retroactively affect existing contractual arrangements made through the website. It is recommended that you review these terms and conditions each time you visit the website to ensure that you are aware of all the relevant terms and conditions. Consequently, your continued access and use of the website following any modification will be considered acceptance of the modified terms and conditions.

The website makes no representations or warranties, either expressed or implied, with respect to the website or the contents and, to the fullest extent permissible under the law, disclaims all such representations and warranties.

Your access to and use of software and other materials on, or through the website is solely at your own risk. The website makes no warranty whatsoever about the reliability, stability or virus-free nature of such software.

Subject to applicable law, under no circumstance is Almosafer and/or its Licensors and/or suppliers and/or its service providers responsible for any direct or indirect, incidental, special, punitive, exemplary or consequential damages of any kind (including but not limited to lost profits, lost savings or revenue, or loss or corruption of data or information) which arises out of or is in any way connected with your use of or inability to use the website whether based on breach of contract, tort, negligence, product liability or otherwise, even if advised of the possibility of such damages. This includes any information, products or services obtained through or any contract entered into via the website.

When using the website you declare and agree:

• Not to deface, alter or interfere with the front end "look and feel" of the website or the underlying software code.
• Not to take any action that may impose an unreasonable or disproportionately large load on the website or related infrastructure.
• Not to do anything which will or might damage, interfere with, disrupt access to, interrupt or impair the functionality of the material available on the website, nor to upload any material that contains any computer viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any software or equipment.
• Not to post, distribute or otherwise upload any defamatory, libellous, offensive, infringing, obscene, indecent, harmful, threatening, abusive, tortuous, racially or ethnically objectionable or otherwise unlawful material or information or send any chain letters, junk mail, 'spamming' material or any other form of bulk communication.
• Not to threaten, harass, stalk, abuse, disrupt or otherwise violate the rights of others, including individual privacy rights.
• Not to obtain or attempt to obtain unauthorised access to the website or any private or member account areas on the website, nor to impersonate any person or misrepresent your affiliation with another person.
• Not do, cause or permit anything to be done that may infringe damage or interfere with any intellectual property rights of nor any of our associated companies or third parties.
• Also, not to do anything that is otherwise unlawful or which may create any liability on the part of the website.
• Violate this Agreement or any applicable legislation in any other manner.
• Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents thereof as may be required by law.
• Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another computer.
• Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded.
• Falsify the origin or source of software or other material contained in a file that is uploaded.
• Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a forum that the User knows, or reasonably should know, cannot be legally distributed in such manner.
• Use this website or its contents for any commercial purpose;
• Access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission.
• Violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website.
• Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
• Deep-link to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission, or ‘Frame’, ‘mirror’ or otherwise incorporate any part of this website into any other website without our prior written authorisation.
• Not to host, display, upload, modify, publish, transmit, update or share the following:

1- Information belonging to another person for which the user does not have any right.

2- Information that is hateful, grossly harmful including harmful to minors, paedophilia, invasive of others’ privacy, racially, ethnically objectionable, disparaging, encouraging money laundering or gambling.

3- Information that infringes any Patent, Trademark, Copyright or other Proprietary rights.

4- Information that deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature.

5- Information that threatens the unity, integrity, defence, security or sovereignty of the countries we operate in, friendly relations with foreign states or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or insults any other nation.

6- Information that impersonates another person.

If the website considers that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using the website, Almosafer reserves the right to:

• Warn you that you have breached these terms and conditions, and ask you to stop such conduct;
• Delete any material or content which you may have posted without notice to you.
• Take measures (including terminating, suspending or restricting your access) to, and preventing you from using the website.
• Report your activities to an internet service provider or relevant authorities.
• Take legal action against you.

All content of the Almosafer website is subject to copyright.

The website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the website.

The website, sister companies’ names, and any other product or trade names of Almosafer referenced to the website are our trademarks and/or registered trademarks. Other product and company names mentioned herein may be the trademarks of their respective owners.

By using Almosafer mobile apps to access the Almosafer and/or any other sister Company Services (the "Mobile Service"), you acknoweldge and agree to be bound by the terms and conditions of the Almosafer website, herein this section, in addition to the rest of these Terms of Service. Your continued use of the Mobile Service is conditioned upon your compliance with these Mobile Terms.

By using the Mobile Service, you understand and agree that Almosafer has no obligation to maintain, support, upgrade, or update the Mobile Service, or to provide all or any specific content through the Mobile Service. You further understand and agree that we may access, collect, and use information, which may include personally identifiable information, which your mobile device automatically makes available to our mobile app, consistent with our Privacy Policy.

If you are dissatisfied with any aspect of the website or if you have any grievances about any of the services provided by the website please contact us.

How to reach Almosafer:

Go to our “Contact us” page on the website and state your grievance in the contact form.