Information collection and use
By accessing and utilizing our website Almosafer www.corporate.almosafer.com , including its mobile site and any potential future smartphone app platforms such as iOS, Android and Windows (collectively referred to as “site”), you are giving your consent to the outlined use of your personal information. However please note this privacy policy does not coverto the websites of our business partners, corporate affiliates or to any other third parties, regardless of whether their websites are linked to our site. We advise you review the respective privacy statements of the other parties to understand their data handling practices when you engage with them.
Almosafer is a trading name of Almosafer Company for Travel and Tourism
This Privacy Notice explains:
Almosafer is the Data Controller responsible for your personal data (referred to as "we", “us” or “our” in this privacy notice).
If you have any questions about
please contact us using the following details:
By email: dpo@almosafer.com
By post: Almosafer Company for Travel and Tourism Seera Group Building, Imam Saud bin Abdulaziz St Riyadh, 11391 Saudi Arabia
If you have any complaints about the use of your personal data or concerns regarding how your personal data is handled and your rights, you may submit a complaint to us directly using the contact details provided above in this Privacy Notice.
If you are not satisfied with the way we handle your complaint, you are entitled to raise a complaint directly with the Saudi Data and AI Authority (SDAIA) or with the supervisory authority in the member state where you reside.
We collect personal data when you:
complete an online contact form
visit our website.
The types of personal data we collect from you include/are:
Identity Data includes your first name, last name, photos, videos, passport etc.
Contact Data includes your email address, telephone number(s), and home address
It is important the personal data we hold about you is accurate and up to date. Please keep us informed of any changes to your personal data for example change of contact details, etc.
Sometimes we work with carefully selected third parties and we may receive your personal data from them.
The third parties include:
business partners
clients (your employer)
We process your personal data based on the following lawful bases:
We use your personal data for the following purposes:
Provide the information you requested:
Provide you with a service:
Market our products and services:
Seek feedback and conduct research:
Where we are processing your personal data for our legitimate interests, you may object to the processing of your personal data.
We need specific personal data from you in order to provide our services.
When necessary, we share your personal data with:
our holding group
our service partners (such as airlines, hotels etc.)
tax and any relevant regulatory authorities
government authorities (such as for Visa processing)
prosecuting authorities and courts, and/or other relevant third parties connected with legal proceedings or claims
law enforcement agencies
third parties where we are required to do so by law
Your personal data may be transferred to and processed in countries outside the Kingdom of Saudi Arabia (KSA). Some of these countries may not provide the same level of data protection as your home country.
If your personal data is transferred outside KSA, it will be shared with Almosafer's service providers and partners. We ensure that appropriate safeguards, such as Standard Contractual Clauses, Binding Corporate Rules, or other legal mechanisms, are in place to protect your data in accordance with the General Data Protection Regulation (GDPR) and the Saudi Personal Data Protection Law (PDPL).
Our service providers and partners are committed to keeping your personal data confidential and will not share it with any third parties.
We keep personal data for as long as it is required by us for the
purposes described above
to meet our legal or regulatory obligations
for the exercise and/or defence of any legal claims
Almosafer recognises your rights relating to your personal data; however, these rights may be subject to various exceptions and limitations in accordance with the personal data protection system.
You may request to exercise your rights at any time by contacting us. Contact details can be found in the Contact section above.
You have the following rights regarding your personal data:
Right to be Informed: Individuals have the right to receive clear and transparent information about how their personal data is collected, used, and shared.
In the event of a data breach, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by law. If the breach is likely to pose a high risk to your rights and freedoms, we will also inform you without undue delay.
We do not engage in any profiling activities using your personal data.
We may update this Privacy Notice periodically to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you by posting the updated notice on our website and revising the "Last Updated" date at the bottom of this notice.
Last updated: 14th September 2024